1. Overview

1.1 This document outlines our practices regarding user data collection and processing through our digital platforms, including website and mobile services ("Platforms").

1.2 Use of our Platforms constitutes acceptance of these data processing terms.

2. Collected Data Categories

2.1 We may process the following user information:

• Identification Data: Full name, contact email, and telephone number.
• User Profile Information: Login credentials, activity logs, and transaction records.
• Financial Data: Payment card details and billing information.
• Technical Analytics: IP address, device specifications, and Platform interaction metrics.

3. Data Utilization Purposes

3.1 Processed information serves these primary functions:

• User Account Operations: Profile creation, authentication, and transaction management.
• Support Services: Handling user requests and technical issue resolution.
• Experience Enhancement: Analyzing user behavior to optimize service quality.
• Regulatory Compliance: Meeting legal obligations and responding to official requests.

4. Third-Party Disclosure

4.1 User data may be shared with:

• Operational Partners: Payment processors, identity verification services, and technical contractors.
• Legal Entities: Authorities when legally required or to protect our rights.
• Marketing Collaborators: With user consent, for promotional initiatives.

5. Information Security

5.1 We employ advanced encryption protocols and access controls to protect user data.

5.2 While we implement industry-standard safeguards, absolute security in digital environments cannot be guaranteed.

6. Data Retention Policy

6.1 User information is stored for the duration necessary to fulfill its intended purposes or as mandated by law.

7. User Rights

7.1 Depending on jurisdiction, users may exercise these rights:

• Inspection: Request access to stored personal data.
• Correction: Update inaccurate or incomplete records.
• Erasure: Request data deletion where permissible.
• Restriction: Limit processing for specific purposes.

8. Tracking Technologies

8.1 We use cookies and pixel tags to personalize content, analyze traffic, and deliver relevant ads.

8.2 Users may adjust cookie settings through their browser preferences.

9. Policy Modifications

9.1 Updates to this policy will be published on our Platforms with revised effective dates.

Effective Date: 15 November 2025